terracinque: (Default)
[personal profile] terracinque
I just sent the following email to Best Buy via the "Contact Us" form at their website:

Why have you named Best Buy #896 the "Midtown Atlanta" store? It is not in Midtown. It is miles away from Midtown. It is in Edgewood; in fact the name of the shopping center it's in is the "Edgewood Retail District."

Atlanta's neighborhoods have worked hard to establish unique identities for themselves, and when retailers ignore these distinctions it shows a lack of respect and sensitivity - in this case, to both the Midtown _and_ Edgewood neighborhoods.

The new Edgewood Retail District Lowe's, which is across the parking lot from Best Buy #896, initially called itself the "Midtown" Lowe's as well. After complaints from many local consumers and residential associations, Lowe's changed its designation to "Edgewood."

I wish Best Buy had noted their example; it would have saved everyone some annoyance.

Also, I just got off the phone with someone I found at their 888 number. I told her everything I'd said in the email, and she was flummoxed. This was the first she'd heard about this matter.

She listened with interest to everything I had to say, and said she was writing it down and would "research this." She also took my phone number.

"So you'll call me back when you've learned something?" I asked.

"No, this phone is inbound-only." She explicitly said she will not call me back, despite taking my phone number, but she gave me a case number. Whoopty-do.

She did encourage me to call the corporate offices at (612) 291-1000. I may.

Date: 2005-05-13 04:17 pm (UTC)
From: [identity profile] douleur-divine.livejournal.com
The few times I have had issues with Best Buy I have called their corporate customer service number as opposed to the customer service number listed on their website and they resolved the issue immediately. The last time I had issues, I was on hold with corporate because they were calling the manager at the store. The manager of the store called us on our home phone and told my husband that he couldnt help us - again. My husband told him that I was on my cell with corporate who should be calling him within seconds. The manager then put him on hold and when he returned, told my husband he would refund our money and apologized. At that point the lady at corporate came back to me and told me that it had been taken care of.

I realize that this is a different situation but keep on keepin on.

Oh and I have been meaning to link this - http://www.atomfilms.com/af/content/anakin_dynamite

Date: 2005-05-13 05:47 pm (UTC)
From: [identity profile] orchid176.livejournal.com
Wow. I want your life.

Date: 2005-05-13 06:31 pm (UTC)
From: [identity profile] terracinque.livejournal.com
I LOVE it when someone implies my life is trivial and unimportant!

Date: 2005-05-14 02:01 am (UTC)
From: [identity profile] orchid176.livejournal.com
Wasn't my intention. But now that you mention it ...


Date: 2005-05-13 06:38 pm (UTC)
From: [identity profile] codymc.livejournal.com
so i made a shirt expressing my feelings on this :-D


Date: 2005-05-13 07:19 pm (UTC)
From: [identity profile] unclebill35.livejournal.com
I guess 99X was have a live spot there today, I heard it while driving back from a stats class. The "personality" there did NOT say "Midtown" at all, described the location as just south of L5P on Moreland Ave. I think they disagree with the name also.

Date: 2005-05-13 07:49 pm (UTC)
From: [identity profile] codymc.livejournal.com
they were calling it that earlier in the day -- I emailed Leslie Fram about it -- maybe she actually told someone :-D

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